Instructor(s)/Facilitator(s)
Ms. Robin S. Joines, CRM, ARM-E
Robin Joines is Senior Vice President, Risk Management for Sedgwick. She began her risk management career with Wright Medical Technology, Inc., where she held various roles, including Senior Manager, Risk Management and Treasury. Since 2011, Robin has developed the risk management function at Sedgwick, where she has responsibility for insurance placement, business continuity planning, claims management, and safety and risk control functions for the largest third-party claims administrator in the world. Robin received her B.B.A. in accounting from the University of Memphis, and holds both the Certified Risk Manager (CRM) and the Associate in Risk Management, Enterprise Risk Management (ARM-E) designations. Robin serves on the Board of Directors for the Spencer Educational Foundation, the premier organization awarding scholarships and grants in risk management and insurance, facilitating internship opportunities, and providing a Risk-Manager-in-Residence program to universities. Robin also serves on the Board of Trustees for Gamma Iota Sigma, the International Risk Management, Insurance and Actuarial Science Collegiate Fraternity. Robin is actively involved with RIMS at the local level, currently serving as President of the Memphis chapter, and also at the Society level, currently serving as the Chair of the Student Advisory Council. Robin participates in the Risk Manager in Residence program with the Spencer Educational Foundation, and she serves as a judge for the Spencer-RIMS Risk Management Challenge. She is also a student mentor and judge advocate for the University of Mississippi School of Business Administration and Risk Management, and has spoken at both the national RIMS conference and the Virginia RIMS educational conference.
Mr. K. Max Koonce, II
Mr. Koonce is managing director for Sedgwick’s casualty retail business unit. He oversees program results and service execution across the company’s retail customer base. This includes use of innovation and technology to improve client outcomes and customer experience. Prior to joining Sedgwick, Max was senior director of risk management for Walmart Stores, Inc., the nation’s largest private sector employer. In this role, he managed the retailer’s domestic property and casualty claims program. He simultaneously served as president of Claims Management, Inc., Walmart’s wholly owned third party administrator. An attorney by trade, Max was previously an administrative law judge for the Arkansas Workers’ Compensation Commission and an appellate court justice for the Arkansas Court of Appeals. Max has served on various state self-insured association boards, as well as the National Council of Self Insurers (NCSI), and National Unemployment and Workers’ Compensation (UWC). He continues to serve as a member of several local non-profit boards and industry risk management advisory boards. Max earned his BBA degree in economics from Harding University and his JD degree from the University of Arkansas in Little Rock. He is licensed to practice law in the State of Arkansas and is a member of the American and Arkansas Bar Associations.